| Revision/Review Date | Board Approval Date | Effective Date |
|---|---|---|
|
|
|
|
Policy
It is the policy of PIC that consumer related emergencies/critical incidents, such as medical emergencies and/or injuries., be reported without delay and in compliance with State of Alaska requirements.
Practice
An employee shall immediately verbally report his/her awareness or reasonable suspicion of the occurrence of a consumer related emergency/critical incident to his/her immediate supervisor.
If the employee's immediate supervisor is not available, then the employee shall verbally notify the next available member of the management team. A critical incident is any event in which the child or other during the intervention sustained an injury or possible injury while participating in services with PIC provider.
- Within 24 hours of the emergency/critical incident, the employee shall complete and submit an PIC Incident Report to the Deputy Director who will pass to HR if incident involves an injury or accident.
- HR is responsible for documenting and following up on the incident internally with involved parties and reporting to the Executive Director. The Executive Director is responsible for documenting and following up on the incident with the appropriate agency and the consumer’s legal guardian, if any.
- The original report and follow up activities shall be placed in the incident report file with the Deputy Director.
The role of management staff is to provide support to employees during what may be a difficult situation. This support is provided by listening carefully to employee concerns, documenting specific facts, assuring timely completion of all reports, providing emotional support and assisting with follow up with other agencies, if appropriate.